Support

How do I play?

You are handed a fictional phone. Open its apps, gather clues, cross-check them, then answer the case questions in the Casebook. Explore freely and revisit any conversation as often as needed.

Subscription, billing and cancellation

Premium access is an auto-renewing subscription billed by the store where you downloaded the app. On iPhone, open Settings → your name → Subscriptions. On Android, open Google Play → profile → Payments & subscriptions → Subscriptions.

Restoring a purchase

On a new device, use Restore Purchases in Unlocked settings. Make sure you are using the same Apple or Google account used for the original purchase.

Progress sync

Progress is stored on your device. On compatible Apple devices, it may sync through iCloud when the service is available.

Reporting an issue

Include the case name, the affected screen and what you were trying to do. Never send payment information. A screenshot may help as long as it contains no personal information.