Support

How do I play?

You are handed a fictional phone. Open its apps, gather clues, cross-check them, then answer the case questions in the Casebook. Explore freely and revisit any conversation as often as needed.

Subscription, billing and cancellation

Premium access is an auto-renewing subscription billed by the store where you downloaded the app. On iPhone, open Settings → your name → Subscriptions to manage or cancel it.

Restoring a purchase

On a new device, use Restore Purchases in Unlocked settings. Make sure you are using the same Apple Account used for the original purchase.

Progress sync

Progress is stored on your device and may sync through iCloud when you are signed into your Apple Account and the service is available. It can then return after reinstalling or on another Apple device.

Reporting an issue

Include the case name, the affected screen and what you were trying to do. Never send payment information. A screenshot may help as long as it contains no personal information.